Service Delivery Manager - Pune | Mumbai | Bangalore 9 to 12 Years
Capgemini
5 - 10 years
Bengaluru
Posted: 1/13/2025
Job Description
Job Description
- Grade SpecificSuccessfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA Experienced in Managing Multi Org / Global implementations of Salesforce application (Sales, Service, Health clouds) Management and be aware of KM processes that are necessary to effectively manage RUNResponsible for proactive monitoring and ensuring high availability of salesforce applications Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change ManagementResponsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions.Responsible for Weekly/Monthly SLA tracking and reporting Must be able to drive Major Incident management process Ensure minimizing all backlogs of issues reported from productionShould have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.Experience in Integration/Middleware/Automation tools/ DevOps would be an added advantage
Skills (competencies)
Salesforce Service CloudSalesforce Health CloudSalesforce Commerce CloudSalesforce BillingSales CloudRisk ManagementProject ManagementProcess Improvement(SDLC) Methodology
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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